Troubleshooting

Answers and solutions for the most common issues

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18 articles in this collection
Written by Jan

Subscription isn't active

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Written by Jan
Updated over a week ago

Forgot password

Set up a new password
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Written by Jan
Updated over a week ago

“This feature is available with a higher subscription"

Error message - feature is available with a higher subscription plan
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Written by Jan
Updated over a week ago

“You have reached the max. number of documents”

Error message - maximum number of documents
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Written by Jan
Updated over a week ago

Disappeared invoices

An invoice suddenly disappeared or you can't see your invoices
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Written by Jan
Updated over a week ago

Can't send an email

Email button is greyed out or no mail apps displayed
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Written by Jan
Updated over a week ago

Emails not sent or delivered

An invoice hasn't been sent, delivered or ended in a SPAM folder
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Written by Jan
Updated over a week ago

App reinstalation or deletion

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Written by Jan
Updated over a week ago

Add a negative tax (CIS)

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Written by Jan
Updated over a week ago

Searched document not found

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Written by Jan
Updated over a week ago

Recover deleted invoices

How to undelete your deleted documents
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Written by Jan
Updated over a week ago

No change to an invoice after editing Client details

Change invoice data after client details change
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Written by Jan
Updated over a week ago

No change to an invoice after editing Business details

Change invoice data after business details change
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Written by Jan
Updated over a week ago

Unable to log in

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Written by Jan
Updated over a week ago

Unsubscribe from newsletter

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Written by Jan
Updated over a week ago

Using more devices

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Written by Jan
Updated over a week ago

"We strongly recommend to update your Billdu version"

Error message - update your Billdu version
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Written by Jan
Updated over a week ago

"Max. Number of Mobile Devices exceeded."

Error message - Maximum Number of Mobile Devices exceeded
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Written by Jan
Updated over a week ago