Troubleshooting

Answers and solutions for common issues

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18 articles in this collection
Written by Johan

Subscription isn't active

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Written by Johan
Updated over a week ago

Forgot password

Set up a new password
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Written by Johan
Updated over a week ago

"You've reached your client limit."

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Written by Johan
Updated over a week ago

“This feature or document is available with either Standard or Premium subscription"

Message - this feature is available with a higher subscription only
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Written by Johan
Updated over a week ago

“You have used up all documents of your subscription”

Error message - maximum number of documents
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Written by Johan
Updated over a week ago

Using more devices

Use Billdu on more or new mobile devices and computers
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Written by Johan
Updated over a week ago

Disappeared and last year invoices

Invoice suddenly disappeared, vanished or you can't see them
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Written by Johan
Updated over a week ago

Can't send an email

Email button is grey out or no mail app opens
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Written by Johan
Updated over a week ago

Emails not sent or delivered

An email hasn't been sent, delivered or ended in a SPAM folder
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Written by Johan
Updated over a week ago

App reinstallation or deletion

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Written by Johan
Updated over a week ago

Add a negative tax (CIS)

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Written by Johan
Updated over a week ago

Searched document not found

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Written by Johan
Updated over a week ago

Recover deleted documents

How to undelete your deleted invoices and other documents
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Written by Johan
Updated over a week ago

Change Client details on a document

Change client's address, email and other details on your invoice
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Written by Johan
Updated over a week ago

Change Business details on a document

How to change business details (bank account, address) on invoices
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Written by Johan
Updated over a week ago

Unable to log in

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Written by Johan
Updated over a week ago

Unsubscribe from newsletter

Automatic emails and newsletter
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Written by Johan
Updated over a week ago

"We strongly recommend updating your Billdu version"

Error message - update your Billdu version
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Written by Johan
Updated over a week ago