Troubleshooting

Subscription isn't active

Written by Johann
Updated over a week ago

Forgot password

Set up a new password

Written by Johann
Updated over a week ago

“This feature or document is available with either Standard or Premium subscription"

Message - this feature is available with a higher subscription only

Written by Johann
Updated over a week ago

“You have used up all documents of your subscription”

Error message - maximum number of documents

Written by Johann
Updated over a week ago

Using more devices

Use Billdu on more mobile devices and computers

Written by Johann
Updated over a week ago

Disappeared and last year invoices

Invoice suddenly disappeared, vanished or you can't see it

Written by Johann
Updated this week

Can't send an email

Email button is grey out or no mail app opens

Written by Johann
Updated over a week ago

Emails not sent or delivered

An invoice hasn't been sent, delivered or ended in a SPAM folder

Written by Johann
Updated over a week ago

App reinstallation or deletion

Written by Johann
Updated over a week ago

Add a negative tax (CIS)

Written by Johann
Updated over a week ago

Searched document not found

Written by Johann
Updated over a week ago

Recover deleted invoices

How to undelete your deleted documents

Written by Johann
Updated over a week ago

Change Client details on a document

Change an invoice after a client details change

Written by Johann
Updated over a week ago

Change Business details on a document

Change your business details (bank account, address) on invoices

Written by Johann
Updated over a week ago

Unable to log in

Written by Johann
Updated over a week ago

Unsubscribe from newsletter

Written by Johann
Updated over a week ago

"We strongly recommend updating your Billdu version"

Error message - update your Billdu version

Written by Johann
Updated over a week ago