Troubleshooting

Subscription isn't active

Written by Johan
Updated over a week ago

Forgot password

Set up a new password

Written by Johan
Updated over a week ago

"You've reached your client limit."

Written by Johan
Updated over a week ago

“This feature or document is available with either Standard or Premium subscription"

Message - this feature is available with a higher subscription only

Written by Johan
Updated over a week ago

“You have used up all documents of your subscription”

Error message - maximum number of documents

Written by Johan
Updated over a week ago

Supported devices

Use Billdu on more devices (mobile phone, tablet, computer) or on a new mobile device

Written by Johan
Updated over a week ago

Disappeared and last year invoices

Invoice suddenly disappeared, vanished or you can't see them

Written by Johan
Updated over a week ago

Can't send an email

Email button is grey out or no mail app opens

Written by Johan
Updated over a week ago

Emails not sent or delivered

An email hasn't been sent, delivered or ended in a SPAM folder

Written by Johan
Updated over a week ago

App reinstallation or deletion

Written by Johan
Updated over a week ago

Add a negative tax (CIS)

Written by Johan
Updated over a week ago

Searched document not found

Written by Johan
Updated over a week ago

Recover deleted documents

How to undelete your deleted invoices and other documents

Written by Johan
Updated over a week ago

Change Client details on a document

Change client's address, email and other details on your invoice

Written by Johan
Updated over a week ago

Change Business details on a document

How to change business details (bank account, address) on invoices

Written by Johan
Updated over a week ago

How to log in

Unable to log in with link or password?

Written by Johan
Updated over a week ago

Unsubscribe from newsletter

Automatic emails and newsletter

Written by Johan
Updated over a week ago

"We strongly recommend updating your Billdu version"

Error message - update your Billdu version

Written by Johan
Updated over a week ago