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Troubleshooting
Troubleshooting
Answers and solutions for common issues
18 articles in this collection
Written by
Johan
Subscription isn't active
Written by
Johan
Updated over a week ago
Forgot password
Set up a new password
Written by
Johan
Updated over a week ago
"You've reached your client limit."
Written by
Johan
Updated over a week ago
“This feature or document is available with either Standard or Premium subscription"
Message - this feature is available with a higher subscription only
Written by
Johan
Updated over a week ago
“You have used up all documents of your subscription”
Error message - maximum number of documents
Written by
Johan
Updated over a week ago
Supported devices
Use Billdu on more devices (mobile phone, tablet, computer) or on a new mobile device
Written by
Johan
Updated over a week ago
Disappeared and last year invoices
Invoice suddenly disappeared, vanished or you can't see them
Written by
Johan
Updated over a week ago
Can't send an email
Email button is grey out or no mail app opens
Written by
Johan
Updated over a week ago
Emails not sent or delivered
An email hasn't been sent, delivered or ended in a SPAM folder
Written by
Johan
Updated over a week ago
App reinstallation or deletion
Written by
Johan
Updated over a week ago
Add a negative tax (CIS)
Written by
Johan
Updated over a week ago
Searched document not found
Written by
Johan
Updated over a week ago
Recover deleted documents
How to undelete your deleted invoices and other documents
Written by
Johan
Updated over a week ago
Change Client details on a document
Change client's address, email and other details on your invoice
Written by
Johan
Updated over a week ago
Change Business details on a document
How to change business details (bank account, address) on invoices
Written by
Johan
Updated over a week ago
How to log in
Unable to log in with link or password?
Written by
Johan
Updated over a week ago
Unsubscribe from newsletter
Automatic emails and newsletter
Written by
Johan
Updated over a week ago
"We strongly recommend updating your Billdu version"
Error message - update your Billdu version
Written by
Johan
Updated over a week ago