Emails not sent or delivered

An email hasn't been sent, delivered or ended in a SPAM folder

Updated over a week ago

Did you sent an email to a client and it wasn't received?

Let your client check the spam folder first

Billdu sends all invoices from The name of your company appears in front of the email address so your clients know it's from you. An email may land in a SPAM folder or be filtered due to high-security settings of client's email app – this is something we or you can't really influence.

You can tell whether or when an invoice has been sent or viewed by checking it's status - take a look here to learn more.

What you can do:

  • Change the wording
    By changing the default email text and subject the chances are higher your email doesn't get filtered. Change the text and subject under Settings - Client communication

  • Use your own email
    When you send documents with your own email app or from your email address.
    Billdu sends your documents as PDF files.

    • With a mobile app you send invoices from your own email app. Navigate to Settings - Client communication and switch on "Send invoices with iOS mail" for iPhone/iPad or "Send invoices with your mail app" for Android.
      iOS devices will make use of your native iOS Mail app and with Android you can use any third party mail app (preferably Gmail)
      Click here to learn more.

    • On the website you can use your email's smtp settings to send invoices from your email address. Do you want learn more how to use SMTP to send invoices from your email address
      Click here to learn more.

  • Share/send a PDF files
    From the menu select Export as PDF and select an app (e.g. GMail, Whatsapp) that supports PDF files or download it. You can send PDF files as regular files to your client with any suitable app. Click here to learn how to create PDF files

  • Share online links
    Instead of a file you can send or share a link to your document. You can send it with a message as well. The link will point to an online invoice, your customers can view it, pay directly online or download as a PDF file.
    Click here to learn more how to send and share links

Did this answer your question?