Did you sent an email to a client and it wasn't received?
Your client should check the spam folder first
Billdu app sends documents from your own mail app.
Billdu website sends invoice from Billdu mail server.
An email may land in a SPAM folder or be filtered due to a security setting of client's email app – this is something no one car really influence.
You can tell whether or when an document has been sent or viewed by checking it's status - take a look here to learn more.
What you can do:
Change the wording
By changing the default email text and subject the chances are higher your email doesn't get filtered. Change the text and subject under Settings - Client communication
Change the outgoing email address - Learn more
Share/send a PDF files
From the action menu select Export as PDF and select an app (e.g. Gmail, Whatsapp) that supports PDF files. You can send PDF files as regular files to your client with any suitable app.
Learn how to create and save PDFsText/Share online links
Instead of a file you can send or share a link. You can send it as message as well. The link will point to an online invoice, your customers can view it, pay directly online or download as PDF.
Learn more how to send and share links
Change the email sending method