There might be more reasons:
1. We weren't notified about your purchase
Send us your Google or Apple bill, invoice or a screenshot.
We will activate it for you right away!
2. Different account
If you purchase a subscription with a link, it is activated for a specific account. You can use the subscription by logging in to Billdu with an email address mentioned in that email.
3. Different business
Every business in your account needs a subscription. Check if you've bought the subscription for the specific business.
3. The payment wasn't processed
Check your bank account if the transaction was really carried out. Sometimes the payment processor or bank declines a transaction, and the payment isn't fully processed.
4. Exceeding clients
You have reached the maximum number of clients. Take a look here to resolve it.
5. Using a specific feature
You try to use Quotes/Estimates or another feature with a wrong subscription.
Take a look to our pricing and subscription and check for your requested feature.