There might be more reasons if your subscription isn't active:

1. We got no information about your payment

Send us your Google or Apple bill, invoice or a screenshot. Also, state the e-mail address you use to log into your Billdu account. We will activate it for you right away! 

2. Different Billdu account

If you've purchased a subscription via a link sent to your email, then the subscription was activated for a specific Billdu account with that email address. You can use a subscription by logging in with that email address to your Billdu account

3. The payment wasn't processed

You might want to check your account if the transaction was really carried out. Sometimes the payment processor or bank declines a transaction, and the payment isn't fully processed. 

Read more about our subscriptions and how it works in the section Pricing and subscription.

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