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Subscription isn't active
Subscription isn't active
Updated over a week ago

Isn't your subscription active?

First check these reasons:

Different account

A subscription works only for a concrete account with an own email address. Make sure you have purchased it for the account that you are logged in, or log in to a different account.

More businesses

Each business needs a subscription.

Check if you've bought the subscription for that specific business.

The payment wasn't processed

Check your bank account if the transaction was really carried out. Sometimes the payment processor or bank declines a transaction.

Exceeding clients

You have reached the maximum number of clients.

Using a specific feature

You try to use Quotes/Estimates or another feature with a lower subscription.

Take a look to our pricing and check if the feature is in your actual subscription.

Have you tried everything above and still no luck? Then...

... we weren't notified about your purchase

and in that case and depending where you bought the subscription:

  • Send us your Apple bill

  • Send us Google Play Order with a GPA.. number

  • Send us a bank transaction if you have purchased it directly from our website

Send the payment proof to our support team. We will activate it for you right away!

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