By default Billdu app sends documents from our mailing server - they come from our email address invoices@mail.billdu.com. We also display your business name.

We send replies of your customers to your email address.

Example of an invoice in Gmail

If your customer doesn't want to open the link, by clicking on "Click here to download PDF" a PDF file is downloaded directly.

The email message comes with a blue View invoice button. When clicked, a window with your invoice opens. Your customer can download a PDF file, pay the invoice, (if you use online payments), create a delivery note, accept an estimate/quote or print it out.

Using your own email address

You can send documents from your own email address as PDF files. You may not get push notifications, depending on your client's mail app.

Navigate to ⚙️Settings - Client communication and turn on "Send with iOS mail" or "Send with mail app"

iOS: Billdu uses your native iOS mail app to send emails

Android: Billdu checks, if you use Gmail app. Otherwise it opens a dialog with multiple emailing choices

Note: When you use your own email app, invoices and other documents are sent as PDF files by your email app. You can see all outgoing emails in your Sent folder.

How to change the outgoing email address

iOS

You can change or add another email address to your iOS device. You can even switch between more email accounts while sending invoices – click here to learn more. You can select from which address your emails are sent. Set a primary email address in your mobile device settings under Settings – Mail – Default account. 

Android

If you've set a default mail app for Billdu and would like to change it, take a look here

Undelivered emails and spam

Take a look here if your email messages land in spam or aren't delivered.

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