As a default setting of the iOS mobile app, Billdu makes use of your native iOS mail app to send e-mails. Your e-mail messages will be sent from your own e-mail address and customers will recognize it easily. You can make use of your e-mail address list and all sent documents can be found in the Sent items list of your mail app. Billdu doesn't use third-party mail apps.

You can also change the mail sending method and use your website settings. Under Settings - E-mail templates & settings disable Send with iOS Mail App. From now on your invoices will be sent by our server (or your SMTP settings) and the settings in your Billdu website will be used. For more information see the section E-Mail in web app

How to change the outgoing e-mail address

You can add another e-mail address to your iOS device and switch between the e-mail accounts while sending invoices – click here to learn more. You can select from which address your e-mails are delivered. Set a primary e-mail address in your mobile device settings under Settings – Mail – Default account
when sending an invoice

  • Select a document
  • Tap on Email
  • On the screen with the email message click on From
  • A menu appears on the bottom and you can select one of your e-mail addresses

The Android app uses third-party mail apps (such as Gmail, Yahoo, GMX etc.) to send e-mails because Android doesn't have any own mail app. When you send an e-mail message from Billdu a menu appears where you can choose from your installed mail apps. The Billdu app looks for all apps which offer e-mail sending and displays it to you.

Undelivered e-mails and spam

If you've sent an e-mail from your mobile app and it hasn't been delivered, you may want to check the settings of your native mail app. Also check the Sent items - if the invoice is in there then it has been sent.
It may happen that an e-mail lands in client's SPAM folder or it has been filtered due to high security settings of client's mail app - this is something you or us can't influence.

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