Signed up to Billdu and not happy with it?
You can apply for our Money Back Guarantee within 30 days after your first subscription purchase.
It's important to know where you've bought your subscription - Apple, Google or Billdu link or website
If you're not sure, use the Billdu website and look for the subscription origin:
Proceed with a refund procedure according to your payment method:
Apple (iOS)
If you've bought a subscription in the iOS app, you have to claim a refund directly at Apple.
Subscriptions bought with Apple are handled solely by Apple.
Go to reportaproblem.apple.com or look for the link "Report a problem" on your iTunes bill
Enter the Apple ID and password that you used to buy the item, then choose Sign in
Choose Report a Problem next to the item that you need help with
Select a reason from the menu
Follow the onscreen steps
You might need to send more information to Apple but usually not
Please note: The rules, terms and conditions of Apple apply on your purchase.
We have no influence on Apple's decision to decline a refund whatsoever.
Google Play (Android)
Click here to learn more how to get a refund from Google Play For refunds through Google Play, ensure you follow the steps outlined in the Google Play Help Center. Typically, you will need to log into your Google account, navigate to your purchase history, and select the item for which you want a refund. Follow the on-screen instructions to complete your request.
Subscription from Billdu (Bank card / Pay Pal)
We will refund you immediately.
Send us the Billdu invoice or the invoice number. Depending on the payment type (card, bank transfer or PayPal) it can last 24-72 hours for your money to arrive back to your account.
Please be aware that the final decision about accepting/declining such a request is solely on our side; however we always try to accommodate to your needs and find the best solution in this situation.