Billdu

Signed up to Billdu and not happy with it?

You can apply for our Money Back Guarantee within 30 days after your first subscription purchase.

It's important to know where you've bought your subscription - Apple, Google or Billdu link or website

If you're not sure, use the <a href="https://my.billdu.com/company.settings.subscription.orders/default" rel="nofollow noopener noreferrer" target="_blank">Billdu website</a> and look for the subscription origin:

Proceed with a refund procedure according to your payment method:

1. It's important to know where you've bought your subscription - Apple, Google or Billdu link or website 
2. If you're not sure, use the <a href="https://my.billdu.com/company.settings.subscription.orders/default" rel="nofollow noopener noreferrer" target="_blank">Billdu website</a> and look for the subscription origin: 
 

3. Proceed with a refund procedure according to your payment method:

If you've bought a subscription in the iOS app, you have to claim a refund directly at Apple. ​

Subscriptions bought with Apple are handled solely by Apple.

Go to <a href="http://reportaproblem.apple.com" rel="nofollow noopener noreferrer" target="_blank">reportaproblem.apple.com</a> or look for the link "Report a problem" on your iTunes bill

Enter the Apple ID and password that you used to buy the item, then choose Sign in

Choose Report a Problem next to the item that you need help with

You might need to send more information to Apple but usually not

- Go to <a href="http://reportaproblem.apple.com" rel="nofollow noopener noreferrer" target="_blank">reportaproblem.apple.com</a> or look for the link "Report a problem" on your iTunes bill
- Enter the Apple ID and password that you used to buy the item, then choose Sign in
- Choose Report a Problem next to the item that you need help with
- Select a reason from the menu
- Follow the onscreen steps
- You might need to send more information to Apple but usually not

<a href="https://support.apple.com/en-us/HT204084" rel="nofollow noopener noreferrer" target="_blank">Click here for more information</a>.

Please note: The rules, terms and conditions of Apple apply on your purchase. We have no influence on Apple's decision to decline a refund whatsoever.

<a href="https://support.google.com/googleplay/answer/15574897" rel="nofollow noopener noreferrer" target="_blank">Click here to learn more how to get a refund from Google Play </a>

Subscription from Billdu (Bank card / Pay Pal)

We will refund you immediately. ​Send us the Billdu invoice or the invoice number. Depending on the payment type (card, bank transfer or PayPal) it can last 24-72 hours for your money to arrive back to your account.

___________________________________________________________

Please be aware that the final decision about accepting/declining such a request is solely on our side; however we always try to accommodate to your needs and find the best solution in this situation.