Signed up to Billdu and not happy with it? You can apply for our Money Back Guarantee within 30 days after your first subscription purchase. We would also appreciate the reason for your decision as we'd like to improve our app in the future.
Check the Billdu website for the origin of your subscription.
Proceed with a refund procedure according to the Payment method:
Subscription from Apple App Store (iOS)
If you've bought a subscription in the iOS app, you have to claim a refund directly at Apple. All subscriptions bought with Apple iTunes are handled by Apple.
Go to reportaproblem.apple.com or look for the link "Report a problem" on your iTunes bill
Enter the Apple ID and password that you used to buy the item, then choose Sign in
Choose Report a Problem next to the item that you need help with
Select a reason from the menu
Follow the onscreen steps
You might need to send more information to Apple but usually not
More information at https://support.apple.com/en-us/HT204084
Please note that in case of iTunes in-app payments, the rules, terms and conditions of Apple apply. We have no influence on Apple's decision to decline a refund whatsoever.
Subscription from Google Play Store (Android)
Send us your Google Play Order Receipt (it contains an order number starting with GPA) and state the email address you use as your Billdu login.
Subscription from Billdu (Card/Pay Pal)
Contact us and state the email address you use as your Billdu login. We'll review your request and reply to you. Depending on the payment type (card, bank transfer or PayPal) it can last 24-48 hours for your money to arrive back to your account. Please be aware that the final decision about accepting/declining such a request is solely on our side; however we always try to accommodate to your needs and find the best solution in such situations.