How to log in
Billdu uses your email address to identify your account. You can log in with:
An email link - enter your email, we send you a sign-in link, click it to log in
A password - if you have set one up under Settings - My team on the website
Google or Apple sign-in - uses the email address linked to your Google or Apple account
Your email address can always be found under Settings - My team.
Common problems and how to fix them
The sign-in link has expired
Links expire after a short time. Here's what to do:
Delete the old email
Go back to the login screen
Enter your email address again
You'll receive a fresh link
The website opens instead of the app (iPhone / iPad)
Tap Sign in in the email
Hold your finger on the screen for a moment
A menu appears - tap Open in Billdu
If that doesn't work, reinstall the app and try again
The website opens instead of the app (Android)
Clear the default app settings for opening links on your device
Open the sign-in link in the email again
Your phone will ask which app to open it with - choose Billdu
You forgot your password
Go to the login screen
Tap I forgot my password, or visit https://my.billdu.com/sign/forgot
We'll email you a link to set a new one
You're not sure which email address is linked to your account
Try all email addresses you may have used when signing up
If you signed up with Apple and chose to hide your email, check your Apple account for the relay address Apple assigned
If you still can't find it, contact our support team
You signed in with Google or Apple but can't access your account
Make sure you're selecting the same sign-in method you used when you created your account
Switching between Google, Apple, and email login will not work if the account was created with a different method
Your subscription shows as inactive after logging in
This is a separate issue - see the article "Subscription showing as inactive - how to fix it"
Note: All your data is stored securely on Billdu's servers. Reinstalling the app does not delete your data. Simply log in again after reinstalling, and everything will be there.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.