Most common reasons invoices seem to be missing
The date filter is set to "This year" or "This month" - invoices from other periods are hidden
You are logged in to the wrong account or the wrong business
Your fiscal year start date is set incorrectly, which shifts what the date filters show
You are a team member with Employee access - Employees can only see documents they created themselves
The invoice was created offline, and the number was not yet assigned - it may appear differently in the list
Check the date filter first
This is the most common cause. Billdu shows documents filtered by date by default.
Mobile app - tap "This year" at the top of the invoice list and change it to "Last year" or "Lifetime"
Website - find the date filter in the top row of your invoice list and change it to "Lifetime" or a broader range
If the invoice still does not appear, check your fiscal year settings under Settings - VAT settings - Tax year starts - an incorrect fiscal year start date can hide invoices from certain periods
Check you are in the right account and business
Make sure you are logged in with the correct email address - you may have more than one Billdu account
If you have multiple businesses in your account, check that you have switched to the correct one
Mobile app - tap your business name on the Home screen or go to Settings and select your business
Website - click your business name in the top right corner and select the correct business
Check your team member permissions
If you are a team member with an Employee role, you can only see invoices you created yourself
Invoices created by other team members will not appear in your list
Contact the account owner to check permissions or switch the role to Manager under Settings - My team
Search for the invoice directly
Use the search function to look up the invoice by number, client name, or total amount
On the website, make sure the correct client is saved on the invoice - if the client name is wrong, the invoice may not appear in filtered searches
Set the date filter to "Lifetime" before searching to make sure no invoices are excluded
If you recently reinstalled the app
All your data is stored securely on Billdu's servers - reinstalling the app does not delete any invoices
Log in again with your email address and all your invoices will reappear
Before reinstalling, always check that your data is visible on the Billdu website first
If invoices are missing after changing team member or device
Each team member logs in with their own email address
If a team member's role is set to Employee, they will only see their own documents
Check that the correct account email is being used to log in on the new device
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.