You're logged into the wrong account
A subscription is tied to one specific account email address.
Make sure you're logged in with the same email address you used when purchasing
You can check your email address under Settings - My team
The subscription was purchased for a different business
Each business in Billdu requires its own subscription.
Switch between your businesses under Settings - My businesses
Check that the active subscription is assigned to the correct business
The payment wasn't processed
Your bank or payment provider may have declined the transaction.
Check your bank account or card statement to confirm the payment went through
If the payment failed, go to Settings - Subscription and purchase again
You've reached your client limit
Each plan has a maximum number of saved clients:
Lite - up to 10 clients
Standard - up to 50 clients
Premium - unlimited clients
If you've hit the limit, you'll need to upgrade your plan to add more clients.
The feature isn't included in your plan
Some features are only available on higher plans:
Estimates and delivery notes - Standard and above
Recurring invoices and expenses - Premium only
API access and Xero integration - Premium only
Check our pricing page to see what's included in each plan.
Still not working?
If none of the above applies, it's possible we weren't notified about your purchase. Contact our support team and send us one of the following as proof of payment:
Your Apple invoice or a screenshot of your Apple subscription
Your Google Play order number (starting with GPA)
Your bank transfer receipt (if you purchased directly through Billdu)
We'll activate your subscription right away.
Didn't find what you were looking for? Contact our support team and we'll sort it out for you.