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Trouble signing in?

This article covers the most common login issues and how to fix them.

Expired login link

If you see a message about an expired link:

  • Delete the email

  • Go back to the login screen and enter your email address again

  • You will receive a new login link

You can also try:

  • Using a different browser

  • Clearing your browser history (cookies and cache)

The link opens in a browser instead of the app

  • iPhone/iPad: Click Sign in, hold your finger on the screen for a moment, then select Open in Billdu from the menu that appears. If this does not work, try reinstalling the app.

  • Android: Clear the default settings for opening links. When you tap the login link again, your phone will ask which app to open it with - select Billdu.

Forgot your password?

  • Click I forgot my password on the login screen

  • You will receive an email with a link to reset your password

  • You can also set or reset your password directly at https://my.billdu.com/sign/forgot


Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.

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