Mobile app
View payment history for an invoice
Go to Documents - Invoices.
Tap the invoice you want to check.
Scroll down past the invoice details.
You will see a Payments section listing every payment recorded against this invoice.
Each payment entry shows:
The amount paid
The date the payment was recorded
Any note added at the time of payment
The payment status - full or partial
Document status at a glance
The invoice status is shown at the top of every invoice and in your invoice list:
Unpaid - no payment has been recorded yet
Partially paid - at least one payment has been recorded, but the balance is not cleared
Paid - the full invoice amount has been received
Overdue - the due date has passed with no full payment
Website
View payment history for an invoice
Go to Documents - Invoices.
Click on the invoice you want to check.
In the invoice preview, scroll down to the Timeline section at the bottom.
The Timeline shows a full audit log of every action on the document, including:
Payment added - amount, date, and note recorded at the time
Payment removed - timestamp of when the payment was deleted
Invoice created - date the document was first saved
Email sent - who the invoice was sent to and when
Email opened - when your client opened the email
Invoice viewed - when the client opened the online link
Overdue - timestamp of when the due date passed unpaid
Document created from this one - for example, a credit note or delivery note
Document status in the invoice list
The Status column in your invoice list shows the current state of every invoice at a glance. Click any column header to sort by status.
Client-facing payment history
When you share an invoice via an online link, your client can also see the payment history directly in their view of the document - including partial payments and the remaining balance. This is updated in real time.
How status tracking works - and its limits
Billdu tracks document status automatically, but there are some things it cannot detect:
Status changes to Sent when you send or share using the Send button in Billdu.
Status changes to Viewed when your client opens the email or the online link.
Status will not change to Viewed if you send the invoice using your own mail app outside Billdu - the tracking pixel is not included.
Status will not change to Viewed if your client only opens the PDF file attachment.
Status changes to Sent (not Viewed) when you export a document as a PDF or use mass export.
Limitation: Viewed status relies on email tracking pixels. Some email clients block these by default, which means the status may stay as Sent even when your client has opened the email.
Tip: To get a full payment overview across all clients, go to Reports in the mobile app or check the Statistics section on the website.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.