Did you sent an email to a client and it wasn't received?

Your client should check the spam folder first. Billdu sends all invoices from the email address invoices@mail.billdu.com. The name of your company appears in front of the email address so your clients know it's from you. An email can land in client's SPAM folder or be filtered due to high-security settings of client's email app – this is something we or you can't really influence.

You can tell whether or when an invoice has been sent or viewed by checking it's status - take a look here to learn more.

There are more ways how to send documents to your clients:

  • Use Billdu's Inbox for a safe communication
    The safest way to get documents delivered with a 100% success-rate to your client is using Billdu's Inbox. Your clients can create a free Billdu account thus all documents and all communication appears in their Inbox. You can chat, exchange documents, files and have all communication saved in one place. Your clients get also an email notification and message when they don't visit their inbox to check for the message.
    Click here to learn more

  • Use own email
    When you send documents with your own email app or from your email address, Billdu sends it as PDF files.

    • With a mobile app you send invoices from your own email app. Navigate to Settings - Client communication and switch on "Send invoices with iOS mail" for iPhone/iPad or "Send invoices with your mail app" for Android.
      iOS devices will make use of your native iOS Mail app and with Android you can use any third party mail app. Click here to learn more.

    • On the website you can use your email's smtp settings to send invoices from your email address. Do you want learn more how to use SMTP to send invoices from your email address - Click here to learn more.

  • Share and send a PDF file
    You can create a PDF file using the print option and send or share it. Billdu app can create a PDF file using the Print function and on Billdu website you can download a PDF file with a click on a button. You can send PDF files as regular files to your client with any suitable app.
    Click here to learn how to create PDF files

  • Share an online link
    Instead of a file you can send or share a link to your document. You can send it with a message as well. The link will point to an online invoice, your customers can view it, pay directly online or download as a PDF file.
    Click here to learn more how to send and share links

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