How syncing works in Billdu
All your data is stored on Billdu's cloud servers
Any device logged in to your account will show the same data
Syncing requires an active internet connection on each device
Before you do anything - check these first
Make sure you are connected to the internet
Make sure you are logged in with the same email address on all devices
You can find your account email under Settings - My team
Steps to fix a sync issue
Close the app completely and reopen it
Check your internet connection - switch between Wi-Fi and mobile data to test
Log out of the app, then log back in with your account email
If the issue continues, delete the app and reinstall it - your data is safe and will reload from the cloud once you log back in
Note: Before deleting the app, log in to the Billdu website and confirm that all your invoices, clients, and documents are visible there. Your data is stored safely on the cloud and will reload once you log back in.
Are you working offline?
Billdu can be used offline, but some data will not sync until you are back online
Document numbers are not assigned automatically in offline mode - they are added once the app reconnects
If you assigned numbers manually while offline, check your numbering settings once you are back online
Note: There is no limit on the number of devices you can use with your Billdu account. No extra subscription is needed to add a device.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.