Billdu

Most common reasons a PDF looks wrong or won't open

The PDF was opened in a browser instead of a dedicated PDF viewer - browsers sometimes display PDFs incorrectly

The PDF viewer or app on your device is outdated

The file did not download completely - the download was interrupted

The invoice contains a logo or image that is too large or in an unsupported format

Your browser is Internet Explorer - Billdu does not support Internet Explorer

- The PDF was opened in a browser instead of a dedicated PDF viewer - browsers sometimes display PDFs incorrectly
- The PDF viewer or app on your device is outdated
- The file did not download completely - the download was interrupted
- The invoice contains a logo or image that is too large or in an unsupported format
- Your browser is Internet Explorer - Billdu does not support Internet Explorer

Download the PDF again - the previous download may have been incomplete

Open the PDF in a dedicated app instead of a browser - use Adobe Acrobat Reader, Preview (Mac), or the built-in PDF viewer on your device

Try a different browser - Chrome or Firefox are recommended for the best experience on both Mac and PC

- Download the PDF again - the previous download may have been incomplete
- Open the PDF in a dedicated app instead of a browser - use Adobe Acrobat Reader, Preview (Mac), or the built-in PDF viewer on your device
- Try a different browser - Chrome or Firefox are recommended for the best experience on both Mac and PC
- Make sure your PDF viewer is up to date

Open the PDF in Adobe Acrobat Reader or your device's built-in PDF viewer instead of a browser tab

If the layout looks stretched or misaligned, the issue is usually the PDF viewer - switching apps fixes it in most cases

If your logo appears distorted on the invoice, check the logo file: use JPG or PNG format, with a recommended resolution of 600x400px and a maximum file size of 2MB

If text or fields are missing, check your template settings under Settings - Template design and settings to make sure the required fields are enabled

- Open the PDF in Adobe Acrobat Reader or your device's built-in PDF viewer instead of a browser tab
- If the layout looks stretched or misaligned, the issue is usually the PDF viewer - switching apps fixes it in most cases
- If your logo appears distorted on the invoice, check the logo file: use JPG or PNG format, with a recommended resolution of 600x400px and a maximum file size of 2MB
- If text or fields are missing, check your template settings under Settings - Template design and settings to make sure the required fields are enabled

Do not print directly from a browser - download the PDF first, then open it in a PDF viewer and print from there

If colors look faded or incorrect when printing, this is usually a printer or printer driver issue - check your printer settings

- Do not print directly from a browser - download the PDF first, then open it in a PDF viewer and print from there
- If colors look faded or incorrect when printing, this is usually a printer or printer driver issue - check your printer settings

Open the PDF with your device's built-in PDF viewer or a dedicated app such as Adobe Acrobat

If the file won't open, delete it and download it again from the invoice in Billdu

- Open the PDF with your device's built-in PDF viewer or a dedicated app such as Adobe Acrobat
- If the file won't open, delete it and download it again from the invoice in Billdu

Tip: If the issue only affects one specific invoice, try duplicating it, saving the duplicate, and downloading the PDF from the new copy.

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You downloaded or received a Billdu invoice as a PDF, but it looks broken, displays incorrectly, or won't open at all. This article covers the most common causes and how to fix them.

PDF looks wrong or won't open

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PDF looks wrong or won't open

Most common reasons a PDF looks wrong or won't open

How to fix a PDF that won't open

How to fix a PDF that looks wrong

Printing a PDF that looks wrong

On mobile