Most common reasons a document doesn't appear in search
The date filter is too narrow - documents outside the selected period are hidden from search results
The wrong client is saved on the document - it won't appear when searching by that client's name
You are logged in to the wrong account or the wrong business
Your team member role is set to Employee - Employees can only see documents they created themselves
The fiscal year start date is set incorrectly, which affects what the date filters show
Check the date filter before searching
This is the most common cause. Search in Billdu only looks within the currently selected date range.
Mobile app - tap "This year" at the top of the document list and change it to "Lifetime" before searching
Website - find the date filter in the top row of your document list and set it to "Lifetime" or a broader range
Also check your fiscal year start date under Settings - VAT settings - Tax year starts - an incorrect start date can exclude invoices from certain periods even when searching "This year"
Check the client saved on the document
On the website, if you search for documents by client and some don't appear, the wrong client may be saved on those documents
Edit the document, remove the current client, save it with the correct client, and it will then appear in the correct search results
On mobile, tap the client name on the document to check and update it
Search by different fields
Billdu lets you search by multiple fields - if one isn't working, try another:
Invoice or document number
Client name
Total amount
Check your account and business
Make sure you are logged in with the correct email address - you may have more than one Billdu account
If you have multiple businesses, make sure you have switched to the correct one
Mobile app - tap your business name on the Home screen or go to Settings and select your business
Website - click your business name in the top right corner and select the correct business
Check your team member permissions
If your role is set to Employee, you can only see and search documents you created yourself
Documents created by other team members will not appear in your search results
Contact the account owner to check or update your role under Settings - My team
If the document still doesn't appear
Set the date filter to "Lifetime" and scroll through the full list to look for it manually
Check whether the document was deleted - deleted documents cannot be recovered
Check that you are searching in the correct document type - invoices, estimates, expenses, and orders are all separate lists in Billdu
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.