You have 30 days from your first subscription purchase to apply.
Check where you bought your subscription
The refund process depends on where you purchased your subscription. If you're not sure, log in to the Billdu website and check your subscription origin in your account settings.
Your subscription was purchased through one of these three sources:
Apple (iOS App Store)
Google Play (Android)
Billdu directly (card, bank transfer, or PayPal)
Follow the refund process for your purchase method
Apple (iOS)
Refunds for iOS purchases are handled entirely by Apple - not by Billdu.
Go to reportaproblem.apple.com, or find the "Report a problem" link in your iTunes receipt
Sign in with the Apple ID you used to buy the subscription
Select "Report a Problem" next to the relevant item
Choose a reason from the menu and follow the on-screen steps
Apple may ask for additional information to process your request
Note: Apple's own terms and conditions apply to your purchase. Billdu has no influence over Apple's refund decisions.
Google Play (Android)
Refunds for Android purchases are handled by Google Play.
Log in to your Google account
Navigate to your purchase history and select the item you want a refund for
Follow the on-screen instructions to submit your request
Billdu (card, bank transfer, or PayPal)
Contact our support team directly
Send us your Billdu invoice or invoice number
We will process your refund immediately
Depending on your payment method, it may take 24-72 hours for the money to reach your account
Note: The final decision on accepting or declining a refund request rests with Billdu. We always aim to find the best solution for you.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.