Send a manual payment reminder

Make sure the invoice has been sent to the client already

Check that the client's email address is saved on their profile

Manual reminders can be sent at any time - there is no waiting period

Go to Invoices in the left menu

Open the invoice you want to follow up on

Click Send reminder

Review the pre-filled email subject and message - edit if needed

Click Send

Tap Invoices in the bottom menu

Open the invoice you want to follow up on

Swipe up to access the action menu

Select Send reminder

Review the message and tap Send

The client receives the reminder at the email address saved on their profile

The invoice detail view logs the reminder as sent

The invoice status does not change - it stays as unpaid until the client pays

You can customise the default reminder message in Settings - Reminders

If you need reminders to go out automatically, set up automatic payment reminders instead

If the Send reminder option is greyed out, check that the client has an email address on file