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Set up automatic payment reminders

How to enable and configure automatic payment reminders in Billdu, so overdue invoices get followed up on without any manual effort.

Before you start

  • Make sure your invoice has a due date set - reminders are triggered based on it

  • Automatic reminders are available on the Premium plan only

  • Reminders are sent by email to the client's email address on file

How to set up automatic reminders

Website:

  • Go to Settings in the left menu

  • Select Reminders

  • Toggle Automatic reminders on

  • Set when the reminder should be sent:

    • X days before the due date (early nudge)

    • On the due date itself

    • X days after the due date (overdue follow-up)

  • Customise the reminder email subject and message if needed

  • Click Save

Mobile app:

  • Tap the Settings icon (gear icon, top left on Home)

  • Select Reminders

  • Toggle Automatic reminders on

  • Choose your timing - before, on, or after the due date

  • Tap Save

What happens next

  • Billdu automatically sends the reminder email at the scheduled time

  • The client receives it at the email address saved on their profile

  • You can track sent reminders in the invoice detail view

  • Reminders stop automatically once the invoice is marked as paid

Tips

  • You can set multiple reminders (e.g. 3 days before + 7 days after) for better coverage

  • To send a one-off reminder manually, open the invoice and tap Send reminder

  • If a client's email is missing, the reminder won't send - check the client profile first


Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.

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