Before you start
Make sure your invoice has a due date set - reminders are triggered based on it
Automatic reminders are available on the Premium plan only
Reminders are sent by email to the client's email address on file
How to set up automatic reminders
Website:
Go to Settings in the left menu
Select Reminders
Toggle Automatic reminders on
Set when the reminder should be sent:
X days before the due date (early nudge)
On the due date itself
X days after the due date (overdue follow-up)
Customise the reminder email subject and message if needed
Click Save
Mobile app:
Tap the Settings icon (gear icon, top left on Home)
Select Reminders
Toggle Automatic reminders on
Choose your timing - before, on, or after the due date
Tap Save
What happens next
Billdu automatically sends the reminder email at the scheduled time
The client receives it at the email address saved on their profile
You can track sent reminders in the invoice detail view
Reminders stop automatically once the invoice is marked as paid
Tips
You can set multiple reminders (e.g. 3 days before + 7 days after) for better coverage
To send a one-off reminder manually, open the invoice and tap Send reminder
If a client's email is missing, the reminder won't send - check the client profile first
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.
