There might be more reasons if your subscription wasn't recognized. Maybe it wasn't activated automatically or you have bought it with a different Billdu account.
- No information from Google Play or App Store
In this case just send us your Google or Apple bill, invoice or a screenshot. Also state the e-mail address you use to log into your Billdu account. We will activate it for you right away!
- Bought for a different Billdu account
If you've bought a subscription via a link sent with an e-mail then the subscription was activated for a Billdu account with that e-mail address. You can use the subscription by logging with the e-mail address to Billdu.
- The payment wasn't processed
You may want to check your bank account or PayPal account if the transaction was really carried out. Sometimes the payment processor or the bank decline a transaction and the payment isn't processed.
Read more about our subscriptions and how it works in the section Pricing and subscription.