There might be more reasons if your subscription wasn't recognized. Maybe it wasn't activated automatically or you have bought it with a different Billdu account.

  1. No information from Google Play or App Store  
    In this case just send us your Google or Apple bill, invoice or a screenshot. Also state the e-mail address you use to log into your Billdu account. We will activate it for you right away! 
  2. Bought for a different Billdu account
    If you've bought a subscription via a link sent with an e-mail then the subscription was activated for a Billdu account with that e-mail address. You can use the subscription by logging with the e-mail address to Billdu.  
  3. The payment wasn't processed
    You may want to check your bank account or PayPal account if the transaction was really carried out. Sometimes the payment processor or the bank decline a transaction and the payment isn't processed. 

Read more about our subscriptions and how it works in the section Pricing and subscription.

Did this answer your question?