There might be more reasons if your subscription wasn't recognized. Maybe it wasn't activated automatically, or you have bought it with a different Billdu account.
- No information from Google Play or App Store
In this case send us your Google or Apple bill, invoice or a screenshot. Also, state the e-mail address you use to log into your Billdu account. We will activate it for you right away!
- Bought for a different Billdu account
If you've purchased a subscription via a link sent with an email then the subscription was activated for a Billdu account with that email address. You can use the purchased subscription by logging with that email address to your Billdu account
- The payment wasn't processed
You might want to check your bank account or PayPal account if the transaction was really carried out. Sometimes the payment processor or the bank declined a transaction, and the payment wasn't processed.
Read more about our subscriptions and how it works in the section Pricing and subscription.