The "Pay now" button is not showing on my invoice
Check the following:
Make sure your Stripe account setup is fully complete - an incomplete setup prevents the payment button from appearing. Log in to your Stripe account and check the setup status
Go to Settings > Payment options in Billdu and confirm Stripe is connected and switched on
Check that there are no unresolved verification issues or restrictions on your Stripe account
My client can't complete a payment
Ask your client to double-check their card details and try again
Confirm that the payment method your client is using is available in their country - see Accepted payment methods via Stripe
Check your Stripe Dashboard for any declined payment details - Stripe provides the specific reason for each declined transaction
If your client is using a bank transfer (SEPA, ACH, Bacs, BECS), make sure they are using the correct reference number shown on the invoice
A payment was made but the invoice is still not marked as paid
If your client paid via a delayed method (ACH, Bacs, BECS, SEPA), the invoice status will show Processing Payment for 1-4 business days - this is normal
Once Stripe confirms the funds, the invoice will be marked as paid automatically - no action needed
If it has been longer than 4 business days, check your Stripe Dashboard for the payment status
I'm not seeing funds in my bank account
Stripe has an initial holding period for first-time payouts of 7-10 days - this is required for anti-money laundering compliance
After the first payout, transfer times depend on your location and payment method - see Payout times by payment method
Make sure your business and bank details in your Stripe account are correct and fully verified
Check your Stripe Dashboard for the current payout status
Stripe is showing a verification request
Some payment methods (TWINT, iDEAL, SEPA, ACH) require additional verification by Stripe before they can be used. Stripe will notify you directly and guide you through the process - check your email and your Stripe Dashboard for instructions.
Still not resolved?
Check your Stripe Dashboard for detailed error information and payment status
Contact Billdu Support if the issue is related to your Billdu settings or connection
Note: All payment processing, declined transactions, and bank payouts are handled exclusively by Stripe. For payment-specific issues, Stripe Support is the right contact.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.