You can create a credit note and send it to your client. It can be created from an invoice, or you can create a brand new credit note on the website.
A credit note appears in the client statement and impacts your overall business balance and statistics.
Create a credit note from an invoice
MOBILE APP
In the Documents section select Invoices
Select an invoice
Swipe up the lower menu and you will find Create credit note there
A new credit note with all information from the invoice is created
You can change the details according to your needs
Press Save
Note: The credit note will appear among other invoices in the invoice list
WEBSITE
Navigate to Documents - Invoices
Select an invoice to display a preview
Click on the Create button and select Create credit note
A new credit note with all the information from the invoice is created
You can change the details according to your needs. It's not necessary to use negative values, Billdu will automatically do that for you
Save when ready and a preview appears. Now you can add a payment to the credit note once you've refunded/returned the payment
Note: The information about creating a credit note will appear in the Timeline. You can create multiple credit notes from an invoice
Create a new credit note
WEBSITE ONLY
Navigate to Documents - Credit notes
Click on New credit note
Select a client, item and all other data and Save